Policies

We require a copy for our records for the safety of our staff and other dog clients; Rabies and Parvovirus prior to the first trial session. We highly recommend also dogs be vaccinated for Distemper, Hepatitis, Bordetella & Parainfluenza but is not required.  It is still possible for vaccinated dogs to become ill with an infectious condition even if they have had these shots, but it greatly reduces the risk. By using our services, you understand the risks involved and cannot hold Hot to Trot Mobile Dog Gym, its owners, operators, employees, directors, or officers liable should your dog become ill with an infectious disease. 

Every attempt will be made to give your dog the safest and highest quality run possible.  Owners MUST inform Hot to Trot Mobile Dog Gym if the dog bites, has bitten or is aggressive to people. A first attempt trial session will be made with the owner providing a muzzle. Owner is responsible for applying the muzzle on the dog. Untrained unmanageable aggressive dogs that are a danger to themselves and/or our coaching staff will not be accepted, and we reserve the right to refuse or stop services for such pets at any time before, during or after and payment is due in full whether full service was or was not provided. Owners are responsible for any damage to our equipment or injury to our fitness staff. 

Dogs must be healthy, able to stand up and walk on their own.  If your dog is under recovery and under the care of your veterinarian, we require a release and rehabilitation requirement orders from your vet.  By using Hot to Trot Mobile Dog Gym services you understand that there are risks of serious injury involved. By your dog participating in these services provided by our company, you freely accept and fully assume all risks, dangers, hazards and possibility of injury, whether caused by negligence or otherwise.  If you are not home and injury should occur, we will make every effort to contact you first, then take your pet to your authorized veterinarian. If your dog’s vet is not readily accessible; Hot to Trot Mobile Dog Gym will use a vet or emergency vet of its choice. It is agreed and understood that all expenses for veterinary care will be covered by you, the pet's owner. 

For safety and health we ask that you do not feed your dog at least 2-hours before or after their exercise run. Do not allow your dog to drink water at least 30 minutes before your session begins. Water may be given afterwards but should be room temperature.  Hot to Trot Mobile Dog Gym does provide water breaks during your dog’s session. 

We require your dog to wear a harness for their run for safety.  You can use one that you already own or purchase one from Hot to Trot Mobile Dog Gym that you can keep. 

Depending on the size of your puppy we typically like to start around 6 to 9 months to build confidence and burn energy. Normally smaller dogs can start sooner since their heart and bones are at full growth and reduces risks of improper bone development.  For larger breeds closer to 8-9 months is recommended for proper growth closures.   We do not exercise pregnant females for safety unless given permission by the veterinarian. 

Hot to Trot Mobile Dog Gym operates within a 2-hour appointment arrival window (ex.1pm-3pm arrival time).  Arrival times are given due to unforeseen circumstances such as weather conditions, mechanical malfunctions & traffic.  This is NOT how long your dog’s run will last.  We will notify you by text when we are on our way. When we arrive, we ask that your dog’s harness be on.  We will be using our own safety loop leash to walk them to the vehicle for safety.  We please ask that your dog has time to relieve itself prior to when we arrive unless you are using our turn-key services. 

Hot to Trot Mobile Dog Gym operates within a 2-hour appointment arrival window (ex.1pm-3pm arrival time).  Arrival times are given due to unforeseen circumstances such as weather conditions, mechanical malfunctions & traffic.  This is NOT how long your dog’s run will last.  We will notify you by text when we are on our way. When we arrive, we ask that your dog’s harness be on.  We will be using our own safety loop leash to walk them to the vehicle for safety.  We please ask that your dog has time to relieve itself prior to when we arrive unless you are using our turn-key services. 

This wonderful service is for those that cannot be home. You allow us access to your home when you are not there, just like your mobile dog groomer. This is a great option since this gives you more available dates and times your pet can run with us.  If turn-key services are requested, you agree to provide a safe place to give our coaches easy access to your pooch. Keys, alarm codes, garage codes etc. are kept safe and are only used when you cannot be home.   

• It is the client’s responsibility to provide a safe and accessible place to leave your pet for us to safely retrieve them. Dog parents are responsible for pet-proofing their home, yard, fences, gates and latches at all times. We will not be responsible for the safety of any dog(s) or liable for injury, disappearance, death or fines of any pet(s) with unsupervised access to the outdoors.

• Hot to Trot Mobile Dog Gym will not be held responsible for damages to any client’s yard, home or property while servicing dogs. By signing this waiver you authorize Hot to Trot Mobile Dog Gym to perform scheduled cardio workouts while you're away from home or property. In the case where a key is left, Hot to Trot Mobile Dog Gym will not be held responsible for any damages or theft to my property. We do not keep/store any keys so a designated key location, lockbox, garage/door entry code is required to retrieve dog(s) while the client is not home. We are not liable for any loss or damage in the event of a burglary that should occur while under this contract. We agree to secure home while we’re out in the van with dog(s) and at the end of each visit.
   
• Hot to Trot Mobile Dog Gym provides team members that are carefully screened and have not been charged or convicted of a theft or previous crime. Hot to Trot Mobile Dog Gym is bonded and insured for such occurrences. Therefore, Hot to Trot Mobile Dog Gym is not responsible for the breakage, theft, or mysterious disappearance of personal property of the Client while dog(s) is/are under the care of Hot to Trot Mobile Dog Gym, employees, independent contractors, or Hot to Trot Mobile Dog Gym incidental helpers.

• Although Hot to Trot Mobile Dog Gym carefully screens all applicants, occasionally Hot to Trot Mobile Dog Gym discovers that this is not an appropriate service for every dog. We, Hot to Trot Mobile Dog Gym reserves the right to permanently remove a Client or dog from our services at any time.

• Owner agrees to keep their scheduled session, and we understand that dogs, people, and life are unpredictable at times. We send out a confirmation text at 8am the day before a scheduled session to prevent unexpected changes and assume confirmed unless otherwise noted. If rescheduling or canceling is needed, the owner agrees to let us know, at minimum, by 8pm the day before their session to allow adjustment on our end. Cancellations made the same day will result in a $15 cancellation fee, and any sessions canceled within an hour of the scheduled time will be charged at full cost of the missed session. Frequent cancellations and/or no-shows will result in termination of future scheduling.
  
• There will be a full refund returned only when you have canceled in an adequate amount of time (24 hours before scheduled session). Due to the nature of our business, we are a mobile gym and organize our routes according to our location. If for any reason you need to cancel/reschedule please give us a call or text as soon as possible at (435) 238-7770.

• Our prices are non-negotiable, and payment is due at time of service. We accept cash, cards, Venmo, ApplePay, PayPal, and CashApp for no additional cost for your convenience. We provide a touch free payment option by sending you a secured link by text or email for services rendered.   Please make checks payable to Hot to Trot Mobile Dog Gym.  For every day not paid a $5 late fee will be accrued on your account.  

• Pricing listed on our website is for service areas in Cache County, Utah. Service requests located outside of the service area are charged an out of service area fee. This fee is based on drive time and distance. A price will be agreed upon before scheduling an out of service area appointment.

• If you are not 100% satisfied with the service that was provided, we will be happy to address your concerns. We understand that all dogs are not the same and for any reason a dog does not like our mobile gym we will offer regular running/walking sessions outdoors. We believe in lasting client relationships, so our service is only complete when you return home and are completely satisfied.

The following conditions are considered unfavorable for mobile gym services:
·   Severe thunderstorms
·   Heavy Rains/Flood Warnings
·   Winds averaging 40+mph
·   Heavy snow and/or Ice present
·   Temperatures below 20F

If any of these weather conditions occur it is our responsibility to reschedule appointments to a more convenient day. This is for the safety of your pet(s) and our staff. You will be notified if scheduling changes need to be made. If local weather reports show unfavorable future weather conditions you will be notified within 48 hours of your appointment if we will be operating that day. There may be times where we cannot predict the weather while we are out, or it may worsen. Please allow our staff to remain safe before traveling to their next appointment.

There must be adequate parking at the residence. A flat level surface is ideal. Parking clearances lower than 10 feet will not accommodate parking. At arrival if there is not suitable parking the appointment will either be rescheduled, or the residence may be non-eligible for services.

Once you have scheduled a date you will receive a text or email with notification that the appointment has been made.  3 days before your dog's appointment you will receive a reminder requesting for confirmation of the appointment.  You MUST confirm to give us permission to come as planned or you must cancel the appointment.  On the day of your appointment, we will send a text when we are on our way to your home giving you time to potty your pooch.  If you are paying by card, you will receive a text or email with a secured link to pay and lastly if you are on one of our Hot to Trot Mobile Dog Gym recurring programs you will receive a notification with the next date. 

As the pet owner you are more than welcome to join us and encourage your dog to walk the treadmill, or you can choose to kick back and relax in the quiet and peacefulness of your home. 

By signing this agreement you agree and understand that you will not give negative online reviews due to necessary changes and no slander is allowed. You agree in no way to slander or injure Hot to Trot Mobile Dog Gym reputation or goodwill of the company, including by way of illustration, through any contact with members, prospective members, vendors, suppliers, social media, employees, advertisements, public relations firm(s) media, investigators, or agents of the company.  You give us permission to take photos and videos of your pet while in our care. All photos & videos taken of your pet while in our care is property of Hot to Trot Mobile Dog Gym and you give us permission to post on social media, websites and use in advertisements.  You also waive any rights to royalties or other compensation arising from or related to the use of these images and videos. 

If your dog is needing muscle rehabilitation or a weight loss regimen, we need your vet’s approval to move forward and their action plan for your specific dog’s needs.  You may provide your vet with the form for instructions and have them send it to us via email at hottotrotmobile@gmail.com or have them contact us by phone.  You may also give us your vets information and we can contact them on your behalf. 

Lastly, one final step.  Every new client must sign the Hot to Trot Mobile Dog Gym waiver of liability form for your dog to be able to participate in our wonderfully fun activity.  It is advised that you seek your veterinarian’s approval of any exercise you plan to do with your dog.  A link with the waiver will be sent for your electronic pawtastic signature but you can read, download, and print the form by clicking the link.

Hot to Trot Mobile Dog Gym will be closed on the following Holidays:

• New Year's Eve & Day
• President's Day
• Easter
• Memorial Day
• Independence Day
• Pioneer Day
• Labor Day
• Thanksgiving Day
• Christmas Eve & Day